Shipping Information

 

At Rock Garden Imports we strive to offer the most competitive shipping rates across the country.  

 

Ground Shipments: Our smaller boxed items ship via Fedex Ground.  Most items are double boxed to protect during handling. Tracking information is emailed at the time of shipment.  

Freight Shipping: Our larger stone pieces, greater than 150 lbs., require freight shipping.  Freight shipping is expensive, but we are constantly competitively quoting with a variety of carriers to insure that we can offer the best rates possible.  We are happy to provide a freight quote and answer any questions you may have before purchasing any of our items.  

All shipments are insured with each carrier.  In the unlikely event of damage or loss during shipment, please report receipt of damaged or missing goods immediately to Rock Garden Imports and to the carrier that delivered the merchandise.  Please retain the packing material for a damage inspection.  Proper reporting of damages is required before any credit adjustments can be made.  Be sure to check the condition of your merchandise prior to signing for delivery.  We will be happy to exchange or credit you the purchase price within 10 days of delivery date, no refund will be given for shipping charges for any non-damaged return.  A 15% re-stocking fee is applied to returns.  For all merchandise being returned by freight, the customer is responsible for crating.  

Delivery Types: When requesting a freight quote, we will ask that you provide your delivery address details. You will need to specify whether the delivery address is residential or commercial and whether a liftgate will be needed or if a loading dock or forklift is available. Please contact us if there are any concerns with delivery of your items.

Residential Delivery / Liftgate Delivery: A residential delivery includes a liftgate for unloading the pallets or crates. Delivery is made by the insured carrier and must be made on a flat, paved surface. Inside delivery is not available. The freight carriers are requested to call ahead to set a delivery appointment and someone will need to be present to sign and take delivery of the pallets or crates.

Commercial Delivery: A commercial delivery is any business that has a loading dock or forklift onsite to unload the delivery truck. A liftgate is available for commercial address deliveries but will incur additional fees. Freight carriers will deliver Monday through Friday during normal business hours.

 

Please contact us for any shipping related questions.   

info@rockgardenimports.com