Terms and Conditions

Satisfaction Guaranteed: At Rock Garden Imports we believe in 100% customer satisfaction and we strive to achieve this goal. 

Stone:  All of our sculptures are hand carved from blocks of natural stone.  Due to the nature of their craftsmanship, each piece is unique and reflects the natural characteristics of the stone from which it is carved.  Since much of the carving is done by hand, no two pieces are identical which gives you an individual piece of art for your home or garden.

Payment: Rock Garden Imports accepts American Express, Visa, MasterCard and Paypal. We also accept personal checks, money orders, bank wires and several digital currencies. Payments must first clear before sculptures are shipped.  Charges will show up on your bank or credit card statement as Green Earth Services, LLC; our parent company. 

Shipping and Returns:  All shipments are insured with each carrier.  In the unlikely event of damage or loss during shipment, please report receipt of damaged or missing goods immediately to Rock Garden Imports and to the carrier that delivered the merchandise.  Please retain the packing material for a damage inspection.  Proper reporting of damages is required before any credit adjustments can be made.  Be sure to check the condition of your merchandise prior to signing for delivery.  We will be happy to exchange or credit you the purchase price within 10 days of delivery date, no refund will be given for shipping charges for any non-damaged return.  A 15% re-stocking fee is applied to returns.  Please contact us at (248) 798-7426 or erin@rockgardenimports.com before returning any merchandise.  For all merchandise being returned by freight, the customer is responsible for crating. 

Special Orders:  If a special or custom order is requested, a 50% non-refundable deposit will be required with the balance paid in full prior to shipping.

Reserving a sculpture / Layaway: We do accept layaway orders. We are very flexible and allow the statue to be paid off as the customers' budget allows in weekly, biweekly, or monthly payments. Please contact us at info@rockgardenimports.com to discuss terms that will allow you to purchase a beautiful sculpture for your home or garden.